Sales Policies

PLEASE READ - IMPORTANT TERMS AND CONDITIONS FOR CUSTOMERS NAMES Redstone Motors, Redstoneonline.com, and Depot Garage are all trading names and divisions of The Redstone Group Inc., a Nevada and California registered US Corporation. IMAGES Some of the images shown on this site may not be the image of the specific item for sale. We will indicate on the item when this is the case. Images are used for reference purposes only. USED PARTS and ACCESSORIES CANNOT BE RETURNED BECAUSE OF IMAGE NOT MATCHING. COPYRIGHT The name, logo and associated images of Redstone Motors, Redstoneonline.com, and Depot Garage are copyrighted and may not be used except with our written consent. • Use of these names, images or copyrighted logos/artwork by you or other third parties for purposes other than placing an order with Redstone Motors, Redstone Oonline, or Depot Garage, or using this site as a shopping resource is strictly prohibited and may violate the copyright laws, trademark laws, privacy laws and other laws and regulations. • Nothing contained on this site may be construed as granting any license or right to use any of our trademarks or service marks without our prior written consent. TYPOGRAPHICAL ERRORS In the event of an incorrect price listed on Redstone Motors, or Redstoneonline due to typographical error, Redstone Motors shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.Redstone Motors shall have the right to refuse or cancel any such orders whether or not the order has been confirmed. DEPARTMENT OF TRANSPORTATION'S LAW All parts, accessories and modifications, except those that are exempt, have been designed and are intended for off-road use only. • Many of the components sold on this website are legal in California for racing vehicles only, which may never be used in City streets or Public highways. It is the customers responsibility to verify whether any part or modification supplied by Redstone Motors, Redstoneonline, is a legal part or modification for for city streets and public highways. • Federal and many state laws prohibit the removal, modification, or rendering inoperable of any device or element of design affecting vehicle emission or safety in a vehicle used on public highways. • Violation of such laws may subject the owner or user to a fine or penalty. Installation of this part may void the warranty coverage, if any, on your vehicle. • User/Buyer assumes all costs and risks associated with any aftermarket parts. • It is the User/Buyer's responsibility to know their local City and State Laws. CUSTOMER SERVICE Redstone Motors customer service is available Monday to Friday 8am to 5pm (Pacific time). Customer service can be contacted at 650-967-2808, or email customerservice@redstonemotors.com. All customer service requests will be responded to within 48 hours during the regular business week. PLACING AN ORDER All orders placed with Redstone Motors or Redstoneonline.com either by phone, fax, mail or online constitutes the acknowledgement and acceptance of all conditions listed on Redstone Motors. • We accept cash, cashier check,Visa, MasterCard, Diners Club, AMerican Express, and Paypal only. For all Credit Card orders - WE ONLY SHIP TO THE BILLING ADDRESS OF THE CREDIT CARD. • If your Billing address is to a PO BOX, APO and FPO, these orders have to be PREPAID via Money Order or Cashier's Check only.• For International Orders - these orders have to be PREPAID via International Money Order or International Cashier's Check only.• Personal Checks will be considered for established customers, who pick up their merchandise, or avail of a workshop service, provided an official ID is provided. Maximum accepted value of a personal check is $100• Cashiers check and Money orders can also be accepted as a form of payment. • We do not accept COD shipments. COD shipments are only made to wholesale customers with a long standing relationship with Redstone Motors. Before COD shipments can be placed, a COD approval must be given by our accounting dept. • All certified forms of payment must be made payable to: Redstone Motors • All prices, materials, design, and specifications are subject to change without notice.• It is the responsibility of the customer/installer to verify the application of all parts before installation.• Redstone Motors highly recommends that you always keep your stock parts for as long as you have your vehicle. CANCELLING AN ORDER Provided the order has not shipped, cancelling an order with Redstone Motors is plain and simple. Call Redstone Motors Sales Department and you will be provided with an Order Cancellation Number. Redstone Motors ALWAYS PROVIDES THIS NUMBER, THEREFORE, KEEP THIS NUMBER HANDY FOR ANY DISPUTES. Without this number, your Order will be considered valid with Redstone Motors and the Term and Conditions under "Returns & Exchanges" will apply. WARRANTY All used merchandise sold by Redstone Motors does not come with any warranty or guarantee. There is an inherent risk purchasing used parts, and Redstone Motors cannot guarantee the quality of any of our used parts. We make every effort to inspect and sell quality products. New parts and accessories are subject to manufacturer's warranty and conditions, if any, and is subject to submission to the manufacturer for inspection and approval for repair, or replacement of merchandise. • If an item arrives damaged, Redstone Motors will assist the customer in filing a claim with the shipping company. • Customer will also be responsible for all shipping costs: the return to Redstone Motors, the shipping to the manufacturer and the shipping back to the customer.• No warranty on light bulbs and electrical components and are sold AS IS and may not be returned.• No warranty whatsoever will be valid if the defect was caused by customer's abuse, negligence, or mishandling. • No labor or inconvenience claim may be included in the warranty claims.• Redstone Motors highly recommends that you always keep your stock parts for as long as you have your vehicle. Therefore, Redstone Motors is not responsible if your car is inoperable due to sending us the part for warranty claim. • All return products must have a RETURN MATERIAL AUTHORIZATION # (RMA#) issued by Redstone Motors. Returns will be refused without an RMA number. RETURNS OR EXCHANGES All sales are final. No return for exchange is allowed for any product unless the item was received damaged, or an incorrect product. Customers should call our customer service line at 650-967-2808 or email customerservice@redstonemotors.com to request a retun. • VALIDITY OF RMA # All return products must have a RETURN MATERIAL AUTHORIZATION # (RMA#) issued by Redstone Motors. Returns will be refused without an RMA number. • The RMA is valid for only 30 Calendar Days from the date issued. Redstone Motors needs to receive the product back within the 30 Calendar days; otherwise, you are subject to be billed for the item. SHIPPING Shipping is usually done within 48hrs of the order being received. in cases where an item is out of stock, on back order or on special order, Redstone Motors will notify the customer via email with an approximate ETA.• All shipments within the 48 Contiguous State are usually shipped via UPS Ground service or Airborne Express Ground, unless air delivery is requested. Your air options are Next Day Air, 2nd Day Air and 3-Day Select. For International Orders, we typically use UPS Expedited Service. For Canadian Orders, we typically use UPS Standard Ground Service.• Parts that are too large or too heavy for UPS are delivered by Truck. Most truck freight items have Flat Delivery Rates, a Terminal Fee, Inside Delivery Charge Liftgate surcharge and/or Residential surcharge. DAMAGED SHIPMENTS• Inspect your parcel carefully before signing for package. Note any irregularities or damage on the freight receipt. If the package is in good condition, open it immediately and check for hidden damages. • If you should receive parts damaged by the Shipping Carrier, you must call Redstone Motors at 310-345-1361 within 24 hours or claim can not be filed.• KEEP all original packaging, including packing materials and original shipping carton.• DO NOT return damaged items without prior approval.• Redstone Motors will call UPS to report the claim. UPS will issue a Damaged Call Tag and have the package returned to Redstone Motors. SHORTAGES Please open your order immediately upon receipt. Check your invoice for backordered items. Backorder parts will come in a separate box. Inspect packing list with the products shipped. • If shortages are found, please inspect box for split, crack or tears. Notify Redstone Motors immediately. 100% Secure Online Transaction with SSL Web Server Certificates.Ordering with Redstone Motors is safe because all the information you supply is highly protected. Redstone Motors's online order form utilizes the services and security features of Yahoo Merchant services. If you have problems with the online order form Call Us 1-650-967-2808 or Email us Immediately at admin@redstonemotors.com If you need assistance, please email us or call us and let us know how we can help. Our customer service hours are from 10:00 am to 5:00 pm, PST, Monday to Friday.